Don't let earned revenue slip through the cracks. Sunbound screens residents at admission and unifies private collections and claims management to catch issues early — drastically reducing aging and write-offs.
Don’t let earned revenue slip through the cracks. Sunbound unifies private collections and claims management to catch issues early, drastically reducing aging and write-offs.
Bad debt in senior living stems from three sources: unqualified admits who were never financially screened, late private payments due to manual check processing, and unrecoverable claims caused by preventable denials. When these balances age past 90 days, they often become permanent write-offs. Sunbound solves this by automating payment reminders and scrubbing claims prior to submission, ensuring revenue is collected, not written off.
With Sunbound, operators typically see:
claims acceptance.
in Reimbursement Revenue.
by catching issues before they surface.
Operators absorb months of waived fees, referral costs, and concessions before discovering a resident was never financially viable. By the time it surfaces on the aging report, the margin is already gone — and it was predictable from day one.
Failing to verify eligibility triggers late denials and surprise bills families can’t pay. Strict discharge laws often block eviction, leaving you stuck housing non-paying residents—turning a clerical error into a permanent write-off.
Prorated rent, community fees, and final bills are the hardest to collect. Manual invoicing during these chaotic transition periods frequently leads to missed final payments that never end up getting recovered.
Relying on BOMs to chase families for checks creates an uncomfortable dynamic and inconsistent results. This manual friction causes balances to drift, often pushing aging past 60 days before anyone notices.
Unlock more revenue with senior living’s first revenue operating system.
Swap manual phone tag for a frictionless digital payment experience. Automated reminders keep resident balances current and help our our partners collect on 99%.
Prevent rejections by checking eligibility and coding errors pre-submission. When denials occur, our experts aggressively appeal them to keep bad debt near $0.
Get real-time visibility into your revenue cycle with a live dashboard. Intervene days after a missed payment rather than waiting for month-end reports to reveal the damage.
“We're committed to innovation that enhances both our operational excellence and the family experience. Our partnership with Sunbound exemplifies this - we've transformed our payment operations while making it easier for families to focus on what matters most: their loved one's care.”
Every day an invoice sits unpaid, it becomes harder to collect. Secure your revenue today.
No. Sunbound is designed to empower your team, not replace them. We automate the manual "grunt work" like printing invoices, stuffing envelopes, resident questions, and submitting claims so your Business Office Managers (BOMs) can focus on high-value tasks like resident relations and census growth.
Digital payments (ACH/Credit Card) remove the friction of mailing checks, which is the #1 cause of "accidental" late payments. By allowing families to set up autopay, Sunbound removes the human error from the equation, ensuring rent arrives on the 1st, every time.
Collections agencies are reactive. They take a large percentage of revenue only after it has aged significantly. Sunbound is proactive revenue cycle software. We prevent bad debt from happening in the first place by automating reminders and scrubbing claims before they are ever submitted.
Sunbound supports both models. Our platform centralizes data so corporate CBOs can manage the entire portfolio from one screen, while still giving local community directors the visibility they need to answer family questions.
Most bad debt is predictable at the point of admission. Sunbound's financial screening models how long a resident's income and assets will sustain your rate, verifies active payer coverage, and runs background and credit checks — all before the bed is committed. Operators can plan for Medicaid transitions, require guarantor agreements, and avoid admitting residents who can't sustain care.