Get Paid Without Chasing Anyone
Replace manual payment workflows and follow ups with automated operations, smart payment reminders, and a family portal that handles questions before they reach your staff.
Cash arrives predictably, and on-time.
Trusted by Leading Operators and Partners
Unlock Consistent Cash Flow
Bring structure, predictability, and control to private payments across every community.
Paper Checks Don’t Scale
Across senior living, payments are still manual, fragmented, and time-consuming.
Staff spend hours chasing invoices, processing checks, and following up with families, creating stress for teams and unpredictable cash flow for operators.
Payment Processes Haven’t Kept Up
Payment workflows built around paper checks and manual follow-up weren’t designed for today’s scale or complexity.
Without structured workflows, billing depends on inboxes, spreadsheets, and memory, making timing inconsistent and issues easy to miss.
Your Staff Carries the Burden
When payments are manual, your staff becomes the system, deciding what to chase, when to follow up, and what can wait.
That administrative burden pulls teams away from residents and turns payment collection into a constant source of interruption and risk.
Paper Checks Don’t Scale
Across senior living, payments are still manual, fragmented, and time-consuming.
Staff spend hours chasing invoices, processing checks, and following up with families, creating stress for teams and unpredictable cash flow for operators.
Payments Built to Auto-Run
Payment workflows are organized around the billing cycle, with clear phases, checkpoints, and next steps at every stage.
Proactive Communication
Billing clarity requires structure.
Customer Support
Staff shouldn’t handle payment follow-up.
Intelligent Workflows
Smart workflows with clear ownership.
Ultimate Flexibility
Rigid options create friction.
System Compatibility
Structure shouldn’t break existing systems.
Proactive Communication
Automated reminders, confirmations, and clear monthly statements are delivered at the right moments in the billing cycle, reducing confusion, late payments, and unnecessary outreach.
Customer Support
A dedicated support team serves as the first line for family payment and billing questions, resolving issues directly and closing the loop within structured workflows, so community staff aren’t pulled into repeated follow-up.
Intelligent Workflows
Follow-up, review, and exception handling are surfaced automatically, so teams don’t rely on memory, inboxes, or manual tracking. Nothing slips through the cracks.
Ultimate Flexibility
Families can pay securely online or offline using ACH, debit or credit cards, with support for one-time payments, auto-pay, and split billing, making it easier to manage shared responsibilities without adding complexity for staff.
System Compatibility
Payments are compatible with leading EHR and billing platforms through automated data pulls and posting, keeping workflows intact while enabling guided, end-to-end payment execution.
A Simple Path to Predictable Private Pay Revenue
Establish Your Standard
Define your corporate billing playbook to ensure operational consistency across every community.
Onboard Your Sites
Implementation is handled through a streamlined process designed to minimize local staff disruption.
Automate Collections
We handle the heavy lifting of onboarding residents and automatically processing electronic private payments.
Sync to Your EHR
Deposits are automatically matched to invoices for real-time reconciliation and a faster month-end close.
Intelligent Payment Operations
Visibility shouldn’t be fragmented
A single portal brings together real-time AR insight, payment statuses, and digital collection tools, organizing payment work into clear, actionable views so teams always know what needs attention and what’s complete.
Accuracy builds trust and protects revenue
Intelligent billing QA connects clinical data, lease details, and billing information to proactively surface discrepancies early, helping issues get resolved before they delay payments or impact the close.
Payment questions shouldn’t escalate
Our support agents resolve billing and payment questions directly within structured workflows, closing the loop without pulling community staff into repeated follow-up or ad-hoc escalation.
Insight drives better decisions
Reporting and KPI tracking reflect the actual state of payment work, giving leaders clarity into progress, exceptions, and trends so issues are addressed earlier and decisions are made with confidence.
Taking Care of Senior Care
"Sunbound has made a real difference in how our teams operate day to day. It’s reduced the administrative load, improved efficiency and allowed our staff to stay focused on our residents."
Heidi Royter
“We’ve transformed our payment operations while making it easier for families to focus on what matters most: their loved one’s care.”
Shane Herlet
"Partnering with Sunbound aligns perfectly with our strategy to support our operator partners through innovative technology solutions."
Matthew Gourmand
“Our billing accountants used to spend two business days manually processing ACHs each month. Now that the pulls happen automatically, they are freed up to focus on other high-impact tasks.”
Samantha Spino
“The Sunbound team is great and the product is working even better than expected! They have promised big and delivered on it.”
Mike Eby
"Our ROI has improved through Sunbound's collection efforts and just as important, the Sunbound team is incredible to work with and truly delivers on what they promise."
Heidi Royter
"Sunbound has already demonstrated significant value for senior living communities within our portfolio, and we believe this investment will further enhance the performance and competitiveness of our operator partners."
Matthew Gourmand
Payments You Can Trust
Intelligence is embedded directly into how private payments are managed, guiding work, surfacing issues early, and keeping billing cycles on track without relying on memory, inboxes, or constant follow-up.
Payments move through clear phases with structured workflows, proactive communication, and system-driven follow-up, so teams always know what needs attention and what’s complete. The result is predictable cash flow, less manual work, and a payment experience families and staff can trust.
On-Time Payments
Revenue arrives when expected.
Family Satisfaction
Clear billing builds trust.
Reclaim Staff Time
Less follow-up, more focus.
Digital Adoption
Payments families actually use.
Predictable Cash Flow at Scale
Maplewood Senior Living had built an impressive portfolio of 17 communities across six states, but their payment operations hadn't kept pace with their growth.
Partnering with Sunbound, Maplewood streamlined how payments were collected, processed, and reconciled, allowing them to reclaim five full business days each month, and creating predictable, reliable cash flow across all communities.
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Private Payments FAQs
How does Sunbound's private payment platform reduce DSO?
Sunbound reduces DSO by replacing paper checks with ACH autopay, automating reminder sequences before payments go late, and providing a family billing portal that resolves payment questions before they delay collection. Operators typically see DSO drop from 40+ days to under 25 days within 90 days of implementation.
Can families set up split-pay or have multiple people contribute to one resident's bill?
Yes. Sunbound supports split-pay arrangements where multiple family members can contribute to a single resident's monthly bill, each with their own payment method. This is common in senior living — adult children often share financial responsibility — and most legacy systems force families into a single-payer workaround.
What if families don't want to switch from paper checks to digital payments?
Most families switch when given a clear, easy-to-use family portal and a brief explanation of why. Sunbound's implementation includes family communication templates and a phased rollout approach. Operators typically see 90%+ digital payment adoption within 90 days, even at communities with predominantly older payor demographics.
How does Sunbound integrate with our EHR for billing reconciliation?
Sunbound integrates with leading senior living EHRs to automatically post payments to the correct resident accounts. Reconciliation that used to take days happens in real time, which means faster month-end close and better visibility into cash position throughout the month.
How does Sunbound handle move-in proration and final billing?
Sunbound automates proration calculations for partial-month move-ins, level-of-care changes, and move-outs. Final bills account for community fees, prorated rent, and any outstanding balances. The automation eliminates the manual math errors that are a leading cause of bad debt at move-out.